Items can be returned up to 14 days from the date of purchase to our London store ONLY for a full refund. After that, we can no longer accept your returns. The cost of the return is the customers responsibility. Please be sure to include your receipt or a copy of the original receipt and send it to:
Euroway Tissue Ltd, Finway, Luton LU1 1TR, United Kingdom
Alternatively, you can call or message us on 0208 731 6888 to arrange a drop-off in the shop in the London branch only. No drop-offs accepted in the Manchester branch.
Returned items must be undamaged, unused, in its original condition and packaged with all labels and tags still attached. Returns should be clearly labeled with the name, address, and telephone number that was registered at the time of purchase on our website. Failure to do so may result in us being unable to refund the transaction. Please allow 5-7 working days from receipt of a return for us to process your credit note. Once a refund is processed you will receive a confirmation email.
Please note that the acceptance of the return of a product is in our absolute and sole discretion. We cannot take responsibility for lost or stolen packages.
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